Fine Wine Questions & Answers
How much is delivery?
Delivery is free to mainland Great Britain and other bonded warehouses for orders over £250 in value. For orders under the value of £250 destined for mainland Great Britain there is a delivery charge of £15 including VAT. All deliveries to mainland Great Britain coming from Cellarers will incur a delivery charge of £15 excluding VAT. For delivery charges for destinations other than mainland Great Britain please contact Customer Service on +44 (0)20 7493 6174
Where are the wines stored and are they fully insured whilst in storage?
We store client's wines with a subsidiary company called Cellarers (Wines) Ltd. The wines are stored at Octavian's industry leading cellars in Corsham, Wiltshire, UK. All wines stored with Cellarers are insured to current market value.
Can I Ship to Hong Kong?
We have two shipments a week to Hong Kong at £30 per 6 pack and £45 per 12 pack. Deliveries take approximately 5 to 7 working days. Please contact our customer services team by emailing firstname.lastname@example.org
What is the minimum order?
We have no minimum order.
Can you arrange for wine to be exported?
We regularly export wines around the world for our clients. Please contact customer services on 020 7493 6174 for a quote.
Why can’t I deliver some wines?
The main reason you cannot get some of our wines delivered is that they are still ‘En Primeur’ and not yet in the country. Once they land in the UK they will be available for Duty Paid Delivery.